Returns Policy

returns

If you don’t love it, return it. Read on for details regarding our 100% satisfaction guarantee, and for instructions on how to make a return.

Return Policy

We are committed to quality products and your satisfaction is 100% guaranteed.

If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receipt and receive a free replacement or a full refund for the price of the product. Shipping charges will not be refunded. For returns of wall art products, please contact a customer service representative for return instructions.

How To Return your product

Choose from two ways to return:

Damaged on arrival
If your product arrives damaged or defective in some way we offer a hassle-free Return process to speed replacement. Here’s how:

  1. Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
  2. Attach your photos to an email and send them to returns@equinoximagery.com.au. Please include your order number, shipping ID or item number, a brief description of the reason for the return, and whether you’d like a replacement or a refund.
  3. You will receive an email within 24-48 hours confirming that your photo return is being processed.
  4. If your return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on your order.

Please note:

  • Photo Returns are accepted for most posters and art prints, including framed items, canvas, acrylic, and wood mounts. Returns are not available for limited edition prints.
  • If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.

 

Regular Returns

You may return your product for a full refund of the product cost (excluding shipping charges) by following these simple steps:

  1.         Complete the Return Instructions form on the back of the packing ship included with your order.
  2.         Ship your item back to us in its original packaging and enclose your completed return request. We strongly encourage you to return the item via a trackable method.

    We will typically issue your refund within 48-72 hours of receiving the package.